- No monthly fees
- Calls 911 directly
- Easy to use
- No setup fees
- One-year warranty
- Simple device
- No Extra features
Created in 2004, FastHelp provides a different pricing strategy than many medical alert systems on the market. Instead of paying for a monthly fee, you only pay for the device, and that's it. Due to this, FastHelp lacks many of the features often seen in other products, such as a monitoring team. Nonetheless, with a piece of mobile equipment that doesn't require a landline or internet connection, you will be able to call 911 directly with only a push of a button. Fortunately, the company has promotions throughout the year, and you can get it for $149, saving around 50% in the process. On top of that, there are no activation fees, and you can enjoy a one-year warranty as well as a seven-day money-back guarantee.
FastHelp connects you directly to 911. In other words, there are no middlemen involved and therefore, no monitoring centers. Although we do understand that some people prefer this way, we still think the device should at least have the possibility to add a few emergency numbers. There are some events where we need help from someone nearby and not necessarily from 911 themselves. Furthermore, calling the emergency number every time something happens may end up costly to the user, especially if you live in an area where false alarms are charged. Talking about false alarms, if you accidentally press the call button, you can press the silver small button for five seconds to stop it from connecting to 911.
FastHelp provides a mobile device that doesn't need a base station and works with a cellular network. So you don't need to have a landline or internet connection.
The equipment itself is pretty straightforward. It has a red button in the middle that you press when you need to call 911, and a small silver button used to cancel emergency calls and test the battery as well as the cellular network. A neat addition is the audible messages that come across when calling 911 and performing tests. For example, if you press the button to test the battery, besides showing a green or red LED, it will actually tell you if the battery is healthy or needs charging.
Together with the device, FastHelp offers a charging cradle as well, where you place FastHelp to charge. You should test the battery at least once a month to make sure everything is in order.
Setting up FastHelp is one of the easiest things to do, mainly because it doesn't need any actual setup. When the package arrives, you just need to plug in the charging cradle, and that's it. FastHelp itself doesn't require anything and is ready to use right out of the box. However, we do recommend testing the battery right away to make sure everything is operable.
FastHelp’s main selling point is that it doesn't charge a monthly plan. Instead, it only charges you for the device itself. Typically, the cost is $299, but from time to time, you can find some discounts on the website and get it for half the price. We do feel, for what FastHelp does, the price is a little high. If we consider the competitors that offer a monthly fee and a more complete service, $299 will be more than enough to pay for one year. Even when compared to companies with the same pricing model as FastHelp, you'll be able to get more comprehensive devices for a lower price.
After you order FastHelp, it will take between 5-11 days to arrive at your house, and, after the purchase, you'll have a 30-day money-back guarantee to test the product. Moreover, the device comes with a one-year warranty.
Like its product, customer service is pretty simple as well. You can contact customer service through its toll-free number. However, it does not have 24/7 customer support. Instead, you'll need to call from Monday to Friday, between 8:30 a.m. to 5:00 p.m., eastern time. Besides that, you can get in touch through email and expect a reply between two to three business days and, if you really love the old days, sending a letter is also an option.
Unfortunately, FastHelp has a long way to go before we can fully recommend it. We do understand the idea behind it and that, for some people, it will be more feasible to buy a product than to sign up for a service with monthly payments. However, with a price point of $299, it loses its purpose, especially when what it offers is rather simple. Instead, we recommend you look for other devices that, besides letting you call 911 with a push of a button, it enables you to add emergency numbers as well. Nevertheless, none of them gives anything that a mobile phone cannot easily do nowadays. Furthermore, for $299, you can pay for a yearly subscription of medical alert services that have kind and well-trained agents to help you 24/7, as well as a more comprehensive service in general.