- Simple devices
- Mobile network connected
- Assistance via GPS
- No pill reminders
- Pretty slow response through email
Do you ever imagine how it was back in the days when technology wasn’t as developed as it is now? Our parents and grandparents certainly know what it was like. ResponseNow is a medical alert system company that created a set of simple, yet functional devices that help senior citizens quickly request assistance in case of an emergency. The devices come as necklaces or wristbands and are quickly charged, shower-safe, and mobile. ResponseNow products work with an AT&T network that connects them to the company’s own monitoring centers. Some of them also utilize GPS tracking and feature fall detection. Prices for these systems vary from $29.95 to $49.95 per month. Customer service with ResponseNow is available via telephone, email, a contact form, or the company’s Facebook page. This company’s management team has over 30 years of experience in life safety. ResponseNow deeply understands its clients’ needs and cares for them.
ResponseNow uses state-of-the-art technology with its mobile monitoring process. Its devices provide a means of communication between the wearer and the staff that is monitoring them via these systems. They include a two-way voice functionality that enables your parent or senior relative to talk to a ResponseNow professional no matter when it is or where they are.
The company's monitoring services are all based in the U.S. ResponseNow states that it takes approximately 30 to 60 seconds maximum for the user to be in touch with an operator after pushing the help button.
Some ResponseNow systems include fall detection, but with one, fall detection must be purchased as an add-on. To avoid false alarms, the devices calculates whether there is enough force in the fall to cause someone to lie motionless for 50 seconds. This delay also leaves plenty of time for the wearer to push the help button. Some of these devices also have a device tracking feature, through which family and friends can locate the wearer. This is a helpful feature especially for caregivers, who might be worried about their senior loved one getting lost or hurt when outdoors.
ResponseNow’s service plans also include optional plans and devices such as the Care (+) Protection Plan and Lockbox. The first offers free repairs or replacements for the devices and the second is a safe place where a spare house key is kept in case of an emergency. Users may keep the lock password with ResponseNow, and if needed, the operators will offer emergency services in addition to giving the password. These options have an additional monthly fee.
All the equipment from ResponseNow has a lifetime replacement warranty. The company takes care of all battery replacements, repairs, and services needed for defective units at no additional cost. With this provider, you don’t buy the equipment, meaning all you need to pay for is the monthly monitoring.
The devices charge quickly (in just three hours) and they only have to be charged twice a month, eliminating the hassle of having to charge them all the time. Two of these devices come as pendants, while the most basic one can be worn as a wristband. All systems all have a base unit.
The units can be used in the shower as well, unlike some other competitor systems. However, they cannot be used underwater. Monitoring is available when the wearer is in motion, too, which is a great feature for more active senior citizens.
The way these systems work is simple: in case of an emergency, be it severe or minor, the wearer presses the device’s call button. Next, they are able to talk to trained ResponseNow operators who are available 24/7. Then, the wearers receive the appropriate level of assistance, whether they are at home or on the move. They can be sent emergency service assistance or just be put in contact with a family member or friend. Setting up these devices is done easily and quickly, the instructions being provided upon receipt of the equipment.
Pricing for ResponseNow’s products are reasonable, ranging from $29.95 to $49.95 monthly for the most advanced one. The company has a 30-day money-back guarantee that enables you to see whether its solutions are suitable for your loved one or not. ResponseNow provides free shipping through USPS Priority Mail for quarterly or yearly orders.
Monthly plan orders or individual accessories will cost you an additional $14.95 for shipping. Besides a $35 activation fee, there are no other service fees or hidden costs related to the devices the company produces. The prices displayed on the website are pretty much what you’ll pay.
If you decide to return the product, all you have to do is call ResponseNow to inform it that you wish to cancel and send back the device. After receiving the equipment, the firm will refund your entire plan payment. ResponseNow is responsible for all the service and repairs of the products, as well as all the battery placements, if needed. The company does not charge extra for these services. The console and the emergency buttons have a full lifetime replacement guarantee.
The products offered by ResponseNow are as follows:
1. In the Home
This is the cheapest equipment from ResponseNow. It costs only $29.95 per month and it has the following features:
- Landline connection
- A 500 feet range
- A/C powered battery
- Two-way voice, through the console
- Fall detection available as an add-on, costing an additional $11.95
- Can be a necklace or a wristband
This is the company’s most popular device. It costs $39.95 monthly and it is a mobile, shower-proof help button intended to be taken with the wearers when they are active outdoors. This equipment utilizes the AT&T cellular network to contact the user with an operator in case of an emergency. This is a very useful feature because it provides coverage all over the country. After being connected, the senior can ask the operator for the needed assistance, be it sending emergency services or calling a family member or friend from the saved contact list.
Belle has the following features:
- Cellular connection type
- Ranges anywhere in the U.S.
- A maximum five-day battery life
- Two-way voice
- Assistance through GPS
- Wi-Fi enabled
- Comes only as a necklace
This equipment utilizes the same network, along with GPS information, costing $49.95 monthly. In addition to all the features that Belle has, this plan also features automatic fall detection, which is a great feature for senior citizens who are prone to falling or for those who suffer from a known condition.
To enable this feature, the device uses a patented algorithm that is able to measure the speed, impact, and direction of every movement that a wearer makes. When such a fall occurs, Belle+ is able to automatically set off an alarm and contact the emergency operator.
Orders for any of these devices can be made via the telephone or the company’s website. Payments can be made monthly, quarterly, or annually through credit cards such as Visa, MasterCard, American Express, or Discover.
ResponseNow can be contacted via telephone, email, or a contact form from the company’s website. When contacted through email, the customer service representative answered with a bit of a delay, but was nevertheless polite and to the point.
In the Resources section, ResponseNow also displays a list of the most relevant FAQs. As for social media, it’s only present on Facebook. The company also has an A+ rating by the BBB.
ResponseNow has three simple, yet effective medical alert systems. The most basic one uses a landline connection, while the following two – Belle and Belle+ are connected through a mobile network. This is a great functionality especially for wearers who travel through the country or who are more active outdoors. The Belle plan also provides assistance through GPS and is shower-safe, which is fantastic since many accidents happen while showering. Additionally, Belle+ also has an automatic fall detection feature. Prices are reasonable and customer service is available via email, telephone, or a contact form. The company has an A+ rating by the BBB, which strengthens consumers’ trust. Overall, this company offers straightforward solutions that are easy to use, affordable, and functional.