- MobileHelp Alert app
- Advanced mobile unit
- No landline required
- Backup battery
- Fall detection and GPS tracking system
- Free spouse monitoring
- No extra detectors
- No price guarantee without paying extra
- Smartwatch only available with a monthly plan
As something of a pioneer in the industry, it was MobileHelp that first conceived the concept of a mobile alert system that would not require the elderly to remain motionless at home and could still stay active while being protected. Founded by Elias Janetis in 2006, the company has since gone on to offer a whole range of medical alert systems, whatever the need. MobileHelp has various packages available, ranging from the classic in-home version with a cellular base station and alert button to offerings that come with a mobile emergency unit for protection on the go. The company even has its own smartwatch and smartphone application for emergencies. MobileHelp’s services are available for as low as $19.95 per month and customers are not required to sign a long-term contract. Spousal monitoring and most of its online tools are free, but additional functions such as fall buttons come with extra equipment and costs.
MobileHelp in 60 Seconds
MobileHelp provides a round-the-clock monitoring service. When the alert button is pushed, skilled operators are contacted instantly while a fall detection pendant is available to alert operators in case of an accident. This feature may save the lives of many that are unable to move or lose consciousness after falling, with operators reacting quickly in English, Spanish, or a third-party translation service when necessary.
Operators are trained for every eventuality. False alarms can be explained to them and in emergencies they will call anyone from the client’s contact list. They will also call for paramedics if the situation demands it, ensuring that clients receive the necessary help as soon as possible. If a person is unable to talk, then the operators will act without hesitation and assume urgent help is needed. MobileHelp stores crucial information about clients such as their name and their location thanks to the integrated ID and GPS location tracking system in the help button. When contacting the paramedics, operators are able to inform them about the location of the accident and can detail any relevant medical history, ensuring that clients receive the correct treatment. Underwriter Laboratories tested the operation and safety of MobileHelp’s monitoring center and the resulting certification is proof of the service’s credibility.
That said, where MobileHelp really shines is in its online service aimed at helping relatives and caregivers track the activities of the elderly in a non-invasive way. Named MobileHelp Connect, the company also has an app for Android and iOS smartphones and tablets for this service available. These online tools provide feedback to the relatives about the button wearer’s location using the built-in GPS though this particular function is limited to 30 location requests per month for non-premium users. Also, whenever the alert button is pressed, the app notifies the relatives or trusted caregivers. MobileHelp Connect Plus extends the list of useful features with an option to schedule polite medication reminders for the base unit.
MobileHelp has available a stationary unit for in-home use, a mobile device to have on the go, and the combination of these as a separate package called MobileHelp Duo. Furthermore, by installing a smartphone application called MobileHelp Alert, customers can contact caretakers in emergencies and send their location via text message by pushing a button on their phones. There is an optional Bluetooth button available to complement the app as well. Through in-app purchases clients can connect to trained operators if they need assistance, too.
The MobileHelp Classic device has many similarities with other medical care providers’ home units, although it does not require a landline connection to function and uses a cellular network instead. It is simple yet reliable, granting aging adults in-home protection.
MobileHelp Solo is an entirely mobile device. As with most medical alert systems, it consists of a base station and a wearable emergency button in the form of a pendant or wristband. Except in MobileHelp Solo’s case the base station is no larger or heavier than a smartphone and can be taken anywhere. The battery lasts about 24 hours with a single charge so there is no need to worry about it running low halfway home from the store.
And last but certainly not least, as the result of a collaboration with Samsung, MobileHelp has recently produced MobileHelp Smart, a smartwatch that competitors would be hard-pressed to match.
It is unique on the market since other than being equipped with a discreet help button and two-way communication, it also boasts features like a built-in health app and the option to set fitness goals. It lets you view activity history and displays weather forecasts, among other things.
MobileHelp’s products can be purchased by calling the company directly or by ordering from its website, the latter of which is a straightforward process. Customers are expected to complete a form to specify which services they wish to buy, what billing cycle they choose, and whether there are any accessories or additional services that they want to purchase. These could include a medication reminder, a lockbox for housekeys, and any other add-ons that are not part of the selected package. Customers will also be prompted to create a special MobileHelp account to manage the medical history and contact list. Once the product arrives, setup is really easy. Since it doesn’t require a landline, just plug it in, power it up, and voila.
MobileHelp has a flexible pricing system that allows you to customize your plan, ensuring that every budget has a matching deal. And no matter which plan you pick, you will receive additional benefits too. Aside for the smartwatch, none of the equipment itself is purchased, and all packages include 24/7 monitoring service without requiring a landline.
There is no long-term contract but there are monthly, quarterly, semi-annual and annual billing plans offered for all services with the exception of the month-to-month MobileHelp Smart alert. The monthly or quarterly options allow for the greatest flexibility and are especially good choices for people recovering from surgery or illness. That said, the annual and the semi-annual plans cost less when compared to the equivalent per-month value.
The cheapest plan is the Classic, however the monthly plan for this product is the only one to come with a one-time fee. Seeing how it is significantly cheaper than any other package, a $49.95 start-up cost is somewhat understandable, but the company might as well have gone with a higher monthly price instead. Do take this into consideration, however, when calculating which billing plan to opt for.
The Solo plan is next in line starting at $37.95 for a month, while the pricing of the Duo version starts at $41.95 per month and comes with free accessories like a pouch to keep the mobile unit in and a cradle charger.
These offers include free shipping and free handling with the exception of the monthly plans, the cost of which pertains to each package.
MobileHelp offers additional equipment, too, such as the fall detection pendant costing an extra $10 per month. Other products and services of interest include a medication reminder, a lockbox, and beaded lanyards for the emergency pendant. The help buttons come in the form of either a necklace or wristband. Elderly couples will be happy to hear that an additional help button for the same system is provided for free.
MobileHelp received many certifications for its high-quality service standards, the most prominent being an A+ rating from the Better Business Bureau and recognition from Underwriters’ Laboratories.
The company’s user-friendly website makes it easy to navigate around the numerous different features. Further information can be requested by calling customer service, sending an email, or by requesting a free brochure. The US-based personal consultants are always ready to answer any questions you may have. MobileHelp is present on social media with both Facebook and Twitter. Also, the company has its own YouTube channel where videos are frequently uploaded about its products, other interesting topics, and even hosts a number of interviews as well.
Despite the few negative impressions such as the unexpected start-up fee for the monthly Classic plan and how free shipping isn’t available for monthly plans, the overall service of MobileHelp is good with a great selection of products. MobileHelp’s main strength lies in the mobility it grants to customers living an active lifestyle. Medical alert systems are, after all, not meant solely for the home-bound or elderly.
Regardless of their age, anyone can benefit from having a security net to ensure their safety if an emergency ever arose.