- Good variety of products
- Fire, smoke, and CO detectors
- Trained care specialists
- Reasonable pricing
- Mobile applications
- No medication dispenser
- Limited range
As a dedicated medical alert service provider, LifeFone’s priority is reflected in its motto: “Save lives when seconds count”. The company has been around since 1976 and its services have earned it widespread recognition from doctors, hospitals, and caregivers alike. It caters to various needs by offering a wide range of products for home-based and mobile monitoring. LifeFone memberships come with competent help from trained operators, who are alerted whenever the monitoring devices detect fire, smoke, a fall, or carbon monoxide. The service comes with mobile applications available from the company’s website, too, such as Family Guard, a monitoring app that can give caregivers some extra peace of mind. Prices are reasonable starting from $24.95 for a month, and the company offers a 30-day money-back guarantee for those wishing to try LifeFone’s protection without monetary risk.
Prompt and competent reaction to an emergency can save lives, especially when it concerns the elderly or people with medical conditions. LifeFone’s excellent technology makes immediate, personalized response possible with a simple press of a wearable button, at which point the customer will instantly receive caring, compassionate help from the company’s trained operators ready to answer alerts 24/7.
LifeFone lets customers work out the details of a personalized emergency plan themselves, which will function as a guideline for operators in any given situation. The action plan should contain the customer’s medical history, information about any medications they take, allergies, and the contact numbers of the preferred GP, medical specialist, family members, or even neighbors that the operator should contact. The company’s personnel will review every plan to ensure that they adhere to the protected party’s wishes.
Extensive Detection System
Even at home there are countless safety hazards that could potentially pose a threat to the well-being of the elderly or people requiring constant medical attention. While independence is certainly something to strive for regardless of age or health, LifeFone makes it a mission to guarantee that autonomy does not come at the cost of safety.
With this in mind the company has seen fit to offer a comprehensive list of threat detection systems. The complete home package includes sensors that are capable of detecting high heat levels for risk of fire, smoke, or leakage of carbon monoxide, and if detected the devices will automatically alert the call center to the possible danger, enabling them to provide assistance.
LifeFone’s wearable emergency buttons do not come with fall detection by default, but can be purchased with this feature included. These special pendants are capable of summoning help automatically in case the wearer falls, even if they are rendered unconscious in the accident. If the detector does not include a two-way microphone, then contact with the LifeFone monitoring station will be made via the base unit as soon as the sensor provides the signal. An operator will immediately get into contact and enquire about the seriousness of the situation to determine the necessary level of assistance.
Whether an elderly person leads a sedentary or a more active lifestyle, LifeFone has a solution for all circumstances. There are a few features that all LifeFone’s services share, such as the waterproofed help button, the lifetime price guarantee, or the carefully monitored battery.
At-Home Landline and Cellular
The standard landline version of the alert system is only equipped with the bare essentials, but it can be improved with extra additions. The range of both the base station and the 3G unit is 1, 300 feet, but the landline device is naturally not portable. The two devices also have 32 hours of backup battery life, though the biggest advantage of the 3G unit is that it works almost everywhere so long as there is a power socket.
On the Go
LifeFone has two mobile monitoring units equipped with GPS. One comes bundled with the cellular home device as a second, portable unit that can be carried around as needed. However, this package deal has a huge drawback when it comes to the range of detection, especially for in-home use: the sensing distance is only 600 feet from the base unit and a mere 350 feet from the mobile unit.
LifeFone’s other solution is an all-in-one standalone pendant, so all you need is the chargeable button for the two-way communication feature and built-in GPS. Fall detection is optional with this and battery life is 36 hours.
The variety of extra accessories that LifeFone offers deserve mention. Customers can purchase lockboxes for easy emergency access, car chargers for the portable mobile device, and wall-mounted help buttons. Additionally, customers can opt for a protection plan for a $5 monthly fee that allows for free replacement of equipment that has been lost or damaged outside of normal use.
The set-up process is easy since all it takes is to plug the base unit or charging cradle into the power socket, though in the case of the landline unit an added step of connecting it to the wall jack is necessary too. After turning the unit on, the system should be tested by pushing the help button, and if further questions or problems arise then there are several helpful documents available on the company’s website or assistance through LifeFone’s customer service. For the more tech-savvy who wish to use LifeFone’s mobile applications, they can easily be downloaded from the app store.
LifeFone Mobile App
LifeFone offers a lot of different billing plans and hardware combinations, but the great thing is that regardless of the chosen package there are no hidden costs to be paid upon activation or equipment lease fees and all products come with a lifetime guarantee. Shipping is always free for the quarterly and annual plans, though LifeFone often has coupons or special offers that extend this offer to monthly plans as well. Orders can be placed either online or by calling (844) 835-7983.
LifeFone has three billing plans to choose from: monthly, quarterly and annual. It is important to note that longer subscriptions, especially the annual plans, cost less in the long run thanks to the various discounts and special offers, such as two months of protection and shipping provided free.
LifeFone has a referral program, too, which rewards customers with one month of free use for every person that they refer to the company, with both the existing and the new subscriber earning this bonus. This program is completely unlimited as well, so if somebody can bring in twelve new customers annually, then they can enjoy LifeFone’s protection free all year long.
LifeFone is an especially good choice for elderly couples, as the basic service includes free spouse monitoring. The mobile alert application costs $5.95 per month for existing customers, $7.95 for new customers, and the family monitoring app starts at $9.95. All LifeFone’s services can be cancelled at any time, with unused prepaid months being refunded once the equipment is sent back.
LifeFone has a user-friendly, informative website where customers can find helpful tips, videos, and articles about the products and their use. The menu is easy to navigate and though a search bar is sorely missed, it is simple enough to find answers to specific questions. If all else fails, however, the FAQ section is extensive and quite helpful.
All LifeFone customers can create an online profile where details of their personalized emergency plan can be added and edited. For those who would rather contact the company by phone, customer service can be reached 24/7 by dialing (844) 835-7983. The company’s excellent service was awarded an A+ grade certificate by the Better Business Bureau.
LifeFone has achieved widespread recognition from medical personnel all around the United States. The company provides a professional monitoring service for the elderly or those requiring constant supervision due to illness or injury, with a great variety of additional detection systems that enable immediate help in dangerous situations involving fire, smoke, or CO leakage.
LifeFone’s assortment of products include home-based and on-the-go devices, and the range of features available make it possible for customers to pick the right protection to suit their needs. Prices are budget-friendly to begin with, too, but LifeFone also offers great discounts on a regular basis, such as free shipping, a 30-day trial period, and an extra emergency button for elderly couples.