- Many equipment options
- Accurate fall detection
- Mobile unit
- Lifetime equipment warranty
- Advanced units have activation fee
- Doesn’t feature smoke/CO alarm
Alert1 offers medical alert systems that allow seniors to live independently in their own homes ever since it was founded in 1988. A testament to the service’s quality is that they have won the EMSY Award for best medical alert system in three consecutive years, starting from 2015.
Alert1 is committed to providing reliable, life-saving devices with support in all 50 states. The company operates a 24/7 monitoring service certified by Underwriter’s Laboratories that is capable of assisting seniors in over 190 languages. The Alert1 system even manages to automatically test itself each month, which is an important benefit for elderly users. And with a 30-day money back guarantee and competitive monthly fees starting at $19.95 per month with discounts for quarterly and annual plans available, Alert1 offers elders a stable protection service that is worth considering.
Alert1 has a 24/7 medical alert command center that receives signals sent from an emergency call button to the monitoring console. As soon as the alert comes in, they respond and remain on the line until help arrives. They operate multiple monitoring centers in the United States, ensuring one will always be able to respond to your alert. These CSAA Five Diamond Certified centers are subject to independent, random inspections and are also UL certified.
With English speaking operators based in the U.S. and constant access to interpreters who are qualified in 190 other languages, the Alert1 monitoring service is prepared to respond to any incoming issue. Not only does the system reassure seniors with certain chronic conditions, but it could also help them identify the type of emergency service they require in any particular situation. In brief, Alert1 provides help in emergencies of any kind, including falls, chronic conditions, home intrusions and general assistance requirements.
The company wasn’t among the first providers to offer emergency buttons with fall detection, but instead it chose to fine-tune the technology before making it available to its customers. After years of research and testing, Alert1 now has one of the most accurate emergency buttons available, able to register falls by its carrier with amazing accuracy.
The button works with any of the monitoring units available and operates within a 400-feet range from the base console. The small and convenient pendant is waterproof too, so it’s wearable under the shower – where most falls occur. The fall detection pendant is a purchasable extra feature for both the Home system and the Mobile Alert1 button.
The standard Alert1 Home Medical Alert System includes a base station and a remote emergency button in the form of a small and completely waterproof lanyard or wristband. These buttons connect wirelessly to the system’s base unit from a distance of up to 600 feet and instantly contacts a monitoring center when activated. The built-in voice extender enables crystal clear communication between you and the operator, even if you are speaking far away from the console. The base stations are programmed to perform monthly self-diagnosis tests to check the performance of the system.
Aside from its regular Home console, Alert1 developed a Mobile Medical Alert System too. It’s a small button that offers all the comfort of a home unit, but the wireless nature of it allows the user to shove it into a pocket or case while traveling or going into town. The GPS location tracking makes it convenient for the operators to pinpoint the carrier’s position, and forwards the coordinates to any dispatched response teams. It is also worth mentioning that the mobile unit also has an updated version with added fall detection capabilities. It’s still a wireless pendant, but slightly bigger in size.
Alert 1 has a special offer in store for seniors who are looking for full freedom, too. The Home + Mobile + Fall Detection is a package that includes all three different types of medical alert buttons. The backbone of this system is an on-the-go unit with a mobile alarm button that can be stored in and recharged using the base station. This allows seniors to carry the emergency unit around with them, even at home. The second part is the fall detection button for in-home use, while the third unit is the mobile button for leaving the house. Having three medical alert buttons might well be overkill, though it does provide great flexibility for fit and active seniors.
Medical ID Bracelets and Lockboxes
Alert1’s medical alert buttons are wearable in different discreet and fashionable ways, and include an indicator light that notifies when the battery is low, providing a heads-up that there are 30 days left to replace it.
Alert1 also offers stylish ribbon lanyards, necklaces, medical ID bracelets and many other accessories. Additionally, with their emergency lockbox your keys can be stored outside of the home securely, so that in emergencies the police, medical personnel or notified friends can enter more easily without the need to break down a door to enter.
The Alert1 medical alert system is sent to your address after it has been ordered over the phone, and can be installed in a few simple steps. All that is required is for you to simply plug the alarm console into a power outlet and the green button will light up. Plug the phone cord into a telephone jack, and press the “Emergency” button for initial testing, after which an Alert1 operator will respond immediately.
If a telephone is already using the telephone jack, then it’s enough to remove the wire from the phone and connect it instead to the back of the alert system. To ensure the phone remains useable, it can be connected to the base station with an additional cable. For homes without a phone line, a wireless medical alert system can be ordered by calling the company directly. The setup process of the wireless system naturally bypasses the telephone connection.
The installation process is further detailed in the official guide that comes with the order, and Alert1 has also posted tutorial videos on its website.
Alert1’s plans and pricing provide an option for every type of customer. All medical alert equipment comes for free, meaning that it’s only the monitoring service that must be paid for. But on the downside, the company doesn’t have a month-by-month payment plan, which is the cornerstone for those people who prefer flexibility when it comes to payment. The available options include quarterly, semi-annual and annual commitments.
The Home Medical Alert System can be yours for as low as $19.95 per month. The Fall Detection Medical Alert System uses the same base station as the Home system, but it’s fitted with a fall alert pendant. The cost of this option is $30.95 per month.
The Mobile Medical Alert System starts from $35.95 per month, but if you add fall detection into the package then the price increases to $41.95 per month. Lastly, the three-button extended package – including the On-The-Go unit, a fall detection button and a mobile button – costs $52.95 each month, with no activation fee.
Since the system can be set up yourself there is no installation fee charged, and the 30-day money back guarantee further lowers the threshold for those not fully convinced about the service yet. The alert equipment is included in your package, so any repairs or replacements will be free of charge. These prices are fixed and won’t change depending on the length of the commitment, but opting for a longer subscription does provide an extra month of service.
The Alert1 Nationwide Command Centers can be contacted with the press of a button at any time of day, all year round. Their sales department, member care and technical support teams can all be reached by telephone. To contact customer service by email, there is an online form available on their website.
Meanwhile, any questions about setting up your system can be answered via tutorial videos, which is pretty handy. Furthermore, Alert1 benefits from a Facebook, Twitter, YouTube and Pinterest social media presence, where its shares its latest news, promotions and tips. The level of quality from Alert1’s support has resulted in an A+ rating from the Better Business Bureau.
Alert1 offers a comprehensive range of medical monitoring services, including in-home and on-the-go units that can be coupled with the possible addition of fall detection. Their central system units have a decent backup battery and boast all of the necessary features, including automatic monthly test checks with Alert1’s monitoring center to verify that the system is fully functional. The hardware also comes with complete lifetime warranty, and their features can be further enhanced with a wide array of accessories.
It’s worth highlighting that Alert1 lacks a short-term monthly plan, and commitments start from a minimum of three months. The company does ease the initial buy-in with a 30-day money-back guarantee and a transparent pricing policy where the fees stay consistent, but it is something of a drawback to overlook a per month subscription option. The costs are fairly affordable, however, and this is made all the better thanks to a number of recurring promotions that offer even further benefits.
Alert1 has a reliable range of medical alert devices and a couple of good promotions, but on the other hand it also lacks several features that seniors are often looking for in such services, particularly the medication dispenser or the choice of a month-by-month subscription. Alert1 is an easy alert system to recommend, but only for those who are interested in the core service.