- Dependable monitoring service
- Diverse pricing
- Domestic abuse protection
- Self-diagnostic feature
- Medication monitoring
- Fixed cancellation fee
- No fire and fall detection
“You are never alone when you have Rescue Alert”. As the company’s motto shows, Rescue Alert puts great emphasis on making its emergency care service personal. Their EMD certificated attendants provide help in less than 30 seconds, no matter whether the emergency is health related or not. Recue Alert’s most advanced model, the MXD is not only fast at establishing emergency connections, but also capable of monitoring when in standby mode. Those who need to take their medicine in a strict schedule will be glad to hear that additional medication reminders and medication organizers are available. The costs of Rescue Alert’s services are reasonable: you can receive protection starting from $21.95 per month, or simply purchase the unit with a one-time payment and bid farewell to the monthly fees. Rescue Alert’s flexible pricing structure also gives the option to combine both aforementioned options in a package where you buy the equipment and pay for monitoring service every month from then onwards.
Rescue Alert operates a dependable, and well-equipped monitoring center that forms the heart of their medical alert service. It was designed to serve the needs of a personal emergency care company, focusing on quick and elder-friendly aid. When an elderly is sensing weakness, immediate help can be requested by pushing the panic button, which conveniently can be worn as a pendant or wristband. This activates the base unit, which calls the company’s response center where an emergency attendant will offer help. All operators received EMD (Emergency Medical Dispatch) certification, and they are knowledgeable enough on the medical field to be able to recognize the signs of serious health issues.
The average time between pushing the help button and receiving answer from the operator is around 25 seconds. The service is available nationwide, thus no matter where you live, you can count on the fact that help will be always on the way. If the need arises to communicate with subscribers in a language other than English, the Rescue Alert is able to connect to a translation service that will instantly assist in providing help and guidance in the user’s language.
While most emergency response companies are only related to eldercare, Rescue Alert also offers help for people who need constant supervision while recovering from a surgery or during rehabilitation after an injury. As such, the operators do much more for users than just calling the local emergency services. They contact the neighbors or family members, so they can be informed on the status of their beloved one. In a rare case when the carrier is unable to speak or is out of the base unit’s speaking range, the attendant does not abandon the caller but rather alerts the persons on the emergency contact list to check on them. The response center’s help can be requested for non-medical related dangers too. Alternatively, the emergency system is modifiable to act as a hidden alarm button for domestic violence victims.
Best Medical Alert Systems of 2019
|Editor's Choice 2019|
The company offers its customers the choice between two home base units: the dependable RA400 and the advanced MXD. RA400 is the earlier version with a polished and ergonomic design. It has a good range, as the pendant is capable of reaching the base unit from up to 600 feet. The system has a strong built-in microphone and speaker that enables crystal-clear communication with the monitoring center. The unit is programmed to perform self-diagnostics on a scheduled basis, auditing the power level of the batteries and the status of the phone line. In a similar fashion, the company executes automated monthly tests to check on their subscribers.
MXD is Recue Alert’s newest model and houses the latest technology. It is compatible with traditional landlines and VoIP lines, while an extra MXD3G version is also able to communicate through AT&T 3G networks. When it comes to emergency monitoring, MXD offers quick reaction, accuracy and stable communication thanks to the two-way voice communication feature. It performs the same self-diagnostics as RA400 and reports to the response center on a weekly basis, which is more frequent. The maximum range between these central units and the emergency button is 600 feet.
Rescue Alert’s continuous innovation yielded many useful accessories that let you to freely customize the protection for your beloved family member. The setout includes medication reminders and medication organizers that are compatible with the base unit, lockboxes as a means to safely store keys for emergency access to the home, and the RA 911 emergency cell phone that allows you to communicate with 911 services with just a push of a button.
You can order any of the above mentioned products either by calling them over the phone , or shopping from the website, and expect it to be shipped for free on weekdays. The system itself can be easily installed by plugging it into a telephone jacket and a power outlet. Features, such as low battery and phone line monitoring gives your loved ones comfort as they can be sure that their safety net is functioning flawlessly. The units even have backup batteries that can last up to 90 hours, offering a prolonged period of protection even in an emergency blackout.
When choosing Rescue Alert, subscribers are offered a very detailed option where they can choose from many different pricing plans. The standard plan for both base unit versions include the rental of your medical alert equipment. Rescue Alert does not force you to sign long-term contracts, and operates on a month-to-month basis. You can however opt for longer periods that have a much lower monthly rate, too. Cancelling the service during a longer term invokes a $25 fee, although the unused months will be refunded. The starting price for one month of RA400 system usage is $21.95, while the best monthly fee for MXD is $29.95. For those, who don’t wish to be bothered with high monthly subscription bills, there is an option where they can purchase the unit itself. There are two possibilities: you can invest into refurbished equipment and then have your monthly monitoring fee reduced to $15.95 (for both versions), or simply acquire the system with a one-time payment and bid farewell for the monthly fees forever.
As a gratitude for choosing its service, Rescue Alert grants a free gift with every order. This gift can be a lockbox, wristband, or necklace. Besides this gift, the company provides an extra help button for free so an elderly couple can both enjoy the same benefits of their personal medical alert system. All Rescue Alert products come with free shipping, and you shouldn’t worry about the activation and installation fee either. If you still have doubts about the proficiency of Rescue Alert, then consider trying them out on their 30-day long trial.
Rescue Alert received an A+ from the Better Business Bureau, which highlights the quality of their service. The company also has a very knowledgeable website that hides nothing from visitors. Those who like to research a product in-depth before purchasing it will find detailed information about everything, including the accessories and pricing strategy. They even have an option to compare the different aspects of their service to other companies. For further information they can be reached over the phone or by sending them an email. A free brochure can also be downloaded along with user manuals for the available systems. Rescue Alert is present on most social media sites, but it’s not the place to request help since the company only rarely uses these channels to communicate company news.
Rescue Alert offers protection not just for elders, but for people with injuries and victims of household abuse too. It is true that there are no additional detection systems like fall or fire detectors, but the respond center can be contacted with any kind of problem, even if it is not medical related. The two base unit versions provide a reliable protection: they have a good range and have the necessary auto-test features that allow them to monitor their own battery status, sparing the owners from constantly checking it. The pricing is diverse so you can find the solution that fits your budget and personal preferences, although hardware-only packages are rather expensive.