- Coverage up to 1,000 feet
- Assistance in over 170 languages
- In-car alert system
- GPS and fall detection
- No medication dispensers
- Medical history not stored in database
- Additional service fees
Bay Alarm Medical is one of the most experienced medical alert system providers in America, the company’s main strength lying in its reliable monitoring service. Assistance is provided 24/7 by highly-trained care agents awaiting emergency calls in UL certified response centers. Using third-party translation services, operators can answer calls in over 170 languages. Bay Alarm Medical offers freedom and peace of mind for seniors and recovering patients, providing solutions for all of life’s circumstances. The company has three medical alert systems: one that aids users at home, one that grants mobile protection for keen travelers those with an active lifestyle, and one that is designed for cars. What’s more, seniors are able to enhance their safety with optional fall detection. The company’s billing plans are flexible with prices starting at $19.95 per month and all new subscriptions include a no-risk 30-day trial period.
Bay Alarm Medical prides itself on the fact that their monitoring agents are available all year long, even on holidays. They can be called at any time of the day, even in the earliest hours of the morning or in the middle of the night. The company operates three CSAA Five Diamond certified control centers, all based in the U.S. Additionally, seniors are encouraged to speak in their native tongue, since the operators will relay with a third- party translation company who can mediate in over 170 languages. When an unexpected emergency arises, one press of a button is enough to request help. The operators will get in touch immediately since fast action is key when a life is possibly in danger. They will first inquire in a loud, clear voice the seriousness of the situation, and if the senior confirms that they are in distress, then agents will further assess the situation and determine the next course of action.
Depending on the circumstances and with consideration of the personalized emergency plan that each client has customized to their needs, the operators will contact either a person from the senior’s contact list or the paramedics. If an ambulance must be called, the agent will supply them with the location of the user and will describe the known details of the emergency, ensuring that the correct course of action is taken.
If the senior is unable to talk or has fallen unconscious after a fall, there is no need to worry about the issue being ignored; so long as the emergency button is pressed, the agents will send help.
Bay Alarm Medical uses state of the art technology for its devices, with the standard system consisting of a wearable, waterproof emergency button – either a wristband or a pendant – and a home station. The hub features a speaker and a sensitive microphone that picks up even the faintest voice of the user while enabling clear audio responses. The main station’s range is 1,000 feet. The device is available with a landline connection but has an AT&T 3G cellular version as well.
Mobile GPS Alert System
Bay Alarm Medical offers a mobile system with built-in GPS that provides protection for on-the-go seniors. The device enables two-way communication so the wearer can communicate with the monitoring personnel, and it has a battery that can last up to 72 hours.
The constant GPS connection grants family members and caregivers the option to monitor the elderly relative’s activity through an online Tracking Portal. Although this comes at an additional monthly fee, worried family members can pinpoint the senior’s location on a map and even set up geo-fences. If the owner of the button steps outside the designated location, the caregivers will receive an instant email or SMS notification.
In-Car Alert System
The company is the only one in the business to offer a system specifically designed for use in the car – developed in collaboration with splitsecnd – and its function is somewhat similar to that of a fall detection pendant in that it sends out an emergency signal as soon as it senses a crash. The device also features a regular emergency button as well as built-in GPS and is powered by a standard 12V plug.
Bay Alarm provides various add-ons, too, to help strengthen the senior’s sense of security. The lockbox contains a key to the home, for example, with the combination held at Bay Alarm Medical’s response centers for the paramedics to access should they be dispatched to the owner’s residence, allowing entry without damaging the door.
There’s also a Vial of Life, which contains the senior’s medical history for 911 staff to quickly learn about any allergies or other vital information. Bay Alarm Medical also sells additional help buttons and for larger households there are waterproof wall-mounted buttons with a battery life of five years.
After purchasing a subscription on the website and the process of signing up has been completed, an easy-to-install package will be shipped to new customers alongside a step-by-step manual that contains clear instructions to follow. Activating the base station just requires plugging the device into a power socket, though the landline version should also be connected to the phone. Since the equipment requires no further installation, it is ready for immediate use, but be sure to test that the base station is installed correctly by pushing the ‘HELP’ button.
Bay Alarm Medical doesn’t charge for the use of its equipment and instead rents the products out as part of the service fee. There are three different packages, each of which are available with monthly, quarterly, or semi-annual billing. The subscription rates start from $19.95 a month for the in-home system, while both the GPS mobile button and in-car systems cost $29.95 per month.
Adding fall detection to the in-home or mobile packages increases the monitoring fee by $10, while upgrading the in-home station to support a cellular connection also adds an extra $10 to the bill. Bay Alarm Medical charges an extra $5 for the online Tracking Portal that caregivers can use to track GPS and create geo-fences. Customers who opt for the semi-annual deal receive free shipping as well. In all cases, there is no cancellation fee for terminating a subscription.
New customers are also granted a 30-day money-back guarantee, so those who are unhappy with the service can request a full refund. Members of organizations like AARP, USAA, American Seniors Association, AMAC, and others may be eligible for additional discounts, so you might want to consider giving them a call on 855-557-6706 to inquire about the offer.
Both the base station and emergency button pendant are protected under a standard warranty, which can be further extended if desired. At the end of the emergency button’s battery life, Bay Alarm Medical will be notified via a signal in the pendant and the company automatically sends a replacement at no extra charge.
Extra Accessories & Services
When it comes to the cost of Bay Alarm Medical’s useful accessories for those seeking complimentary protection, these also come with additional fees. The lockbox adds $1.95 to the monthly cost while the waterproof wall buttons adds $2.95 monthly, however ordering four of the latter lowers the price to $10 per month. Buying the extended warranty costs $5 per month, but also comes with a 600 joule surge suppressor coupled and a higher tier insurance package. Lastly, an additional Vial of Life comes at a one-time cost of $8.95.
For consultation, technical support, and customer service, the company has three call centers located across the United States. Bay Alarm Medical can be reached via telephone on 855-557-6706 or by sending an email, but the company is also present on major social media networks like Facebook, Google+ and Twitter.
The website features an extensive FAQ section coupled with video tutorials on how to install and use the products. The blog is regularly updated to inform readers of the latest trends and developments in the industry, along with general hints and tips on how to get the best out of any given plan. It’s also important to mention that Bay Alarm Medical is UL certified and BBB accredited with a grade of A+.
With its monitoring services available at affordable prices, it’s easy to see why Bay Alarm Medical is so popular. Advantages such as fall detection, GPS tracking, an in-car system, and its excellent customer service keep Bay Alarm in high regard.
However, several attractive and even certain necessary features are only available with an additional monthly fee. The costly Vial of Life is perhaps the biggest letdown, especially considering how so much of the competition stores the medical history of customers and are therefore able to inform paramedics ahead of time about complications. Still, Bay Alarm Medical provides a top-quality monitoring service paired with stellar hardware in packages that give customers options to customize based on their needs.