- Coverage up to 1,000 feet
- Assistance in over 170 languages
- Plans from only $19.95 monthly
- Advanced GPS alert system
- Bundle package
- No medication dispensers
- Additional service fees
Bay Alarm Medical is one of the most experienced medical alert system providers in America, with more than 60 years of experience behind it. The company’s main strength lies in their reliable monitoring service, with highly-trained care agents staffed in three UL certified response centers. Assistance is available 24 hours a day, even on holidays, and even more incredible is how the agents can offer help in over 170 languages.
Bay Alarm Medical offers freedom and peace of mind for seniors and patients recovering from illness, regardless of their activity level. The company has two medical alert systems: one that aids home-bound users and one that grants mobile protection for keen travelers or those elderly users with a more active lifestyle.
On top of this, seniors are able to complement their safety with fall detection and GPS tracking. Bay Alarm Medical works with flexible subscription lengths with plans starting from $19.95 per month, all of which can be tested during a no-risk 30-day trial.
Bay Alarm Medical prides itself on the fact their monitoring agents are available all year long. The company operates three CSAA Five Diamond certified control centers, all based in the U.S. Additionally, seniors are encouraged to speak their native language even if it’s not English, because the operators are trained to get in touch with a third party translation company who offers mediation in over 170 languages.
When an unexpected emergency happens, one press of a button is enough to request for help. The operators will first inquire as to whether the call is serious and, if so, they will quickly assess the situation.
Bay Alarm Medical’s care consultants have details such as medical history, prescriptions, and blood type on file, as well as contact details for the senior’s family, friends, neighbors, and local 911 emergency services. Monitoring agents are trained to efficiently dispatch the paramedics and also fill them in on the patient’s condition and any allergies, ensuring that help arrives well-prepared.
Fall detection is the latest addition to Bay Alarm Medical’s wide list of features. The unique pendant is an upgrade available for all systems, offering an extra layer of safety net for elders who are prone to tripping or collapsing. It operates up to 800 feet from the console, the button is waterproof, and it automatically notifies the monitoring center when the carrier suffers a high impact fall.
Bay Alarm Medical uses state of the art technology as part of its medical alert products. The beating heart of the in-home system is the base station. The hub features a speaker and a sensitive microphone that picks up the faint voice of the user, while providing clear audio answers. The main station’s range is 1,000 feet, which is large enough to cover the whole house and even the garden. The device uses a landline connection by default, but comes pre-installed with an AT&T 3G cellular SIM card to aid those who do not have access to the phone jack.
The system has 32 hours of battery backup as well, keeping seniors safe even in the unforeseen event of a blackout or power outage. The base station is also completely portable, although customers should get in touch with customer support before transferring the system to a new location.
The other pillar of Bay Alarm Medical’s system is the help button, a lightweight piece of equipment that can be worn either as a pendant or as a stylish wristwatch. If the wearer stays within the base station’s range, one press is enough to send a distress signal to the monitoring center. The help button, which is quite discreet and should be thought of as medical jewelry, boasts a five-year battery range and lifetime warranty. It is also 100% waterproof, ensuring that seniors can remain protected while taking a shower or swimming.
Mobile GPS Alert System
Bay Alarm Medical offers a mobile GPS medical alert system that provides protection for on-the-go seniors. It’s a lightweight button slightly bigger than the in-home version that works over AT&T’s cellular network, and features a built-in speaker and microphone so the carrier can communicate with the monitoring personnel.
The battery can last up to 72 hours and can be recharged using a portable charging station that doesn’t take up too much space in your luggage, perfect if you want to take it with you while traveling.
The constant GPS connection grants family members and caregivers the option to monitor the elderly relative’s activity through a service called Tracking Portal. Although it comes at an additional monthly fee, worried family members can pinpoint the senior’s location on the map and even set up geo-fences. If the owner of the button steps outside the designated location, the caregivers will receive an instant email or SMS notification.
Bay Alarm sells additional products, too, for furthering the senior’s sense of security. The lockbox contains a key to the home, for example, with the combination held at Bay Alarm Medical’s response centers. When the paramedics are dispatched to the owner’s house, the operators share the combination with the emergency personnel so that they can enter without damaging the door.
There’s also the Vial of Life, which contains the senior’s medical history to inform the arriving 911 staff in advance about any allergies or other vital information. Bay Alarm Medical also sells additional help buttons and wall-mounted buttons for larger households.
Purchase and subscription is done through Bay Alarm Medical’s website. Once signed up, customers will receive an easy-to-install package alongside a step-by-step manual. To activate the base station, simply follow the instructions to connect it to the phone jack and AC socket using the provided adaptors. To test whether the base station is installed correctly, hit the emergency button, which is ready to use immediately with no installation required. Bay Alarm Medical’s website also features video tutorials on how to do the setup.
Bay Alarm Medical doesn’t charge for the use of the equipment and instead rents out the products as part of the total service fee. There are three different packages, each of which are available with monthly, quarterly or semi-annual billing. The difference between these packages is only in the monitoring equipment, since everyone enjoys the same level of monitoring service.
The subscription rates start from $19.95 a month for the in-home system, while the GPS mobile button costs $29.95 per month. Interestingly, Bay Alarm Medical offers a third option, a bundle deal that – for $39.95 per month – provides customers with both an in-home station and a mobile button, coupled with a Vial of Life.
The company charges a one-time activation fee of $49 for any plans that include the GPS mobile button. Adding fall detection to the arsenal increases the standard monitoring fee by $9.95 per month, while upgrading the in-home station to support a cellular connection also adds an extra $14.95 per month to the bill. And Bay Alarm Medical charges an extra $4.95 per month for the Tracking Portal, which provides GPS tracking and geo-fencing.
Longer payment periods offer less flexibility but earn additional benefits as a result. Seniors who opt for the semi-annual commitment are exempt from paying the activation cost of the mobile button, and the shipping is also free of charge. In all cases, there is no cancellation fee for terminating a subscription.
New customers are also granted a 30-day money back guarantee, so those who are unhappy with their purchase can request a full refund. Members of senior organizations like AARP, USAA, American Seniors Association, AMAC and others may be eligible for additional discounts, making it worthwhile to give them a call on 1-866-592-2648 to ask about this.
Both the base station and emergency button pendant are protected under a standard warranty, which can be further extended if desired. At the end of the emergency button’s battery life, Bay Alarm Medical will be notified via a signal in the pendant and the company automatically sends a replacement without any extra charge.
Extra Accessories & Services
Bay Alarm Medical’s storefront features a set of useful accessories for those who seek complimentary protection. The lockbox that grants the emergency personnel easy entry to the patient’s home costs a one-time $39.95, but is included free as part of the semi-annual plans.
The water-proof wall button has a five-year battery life and can be rented for $1.95 per month. The extended warranty features a 600 joule surge suppressor coupled with a higher tier insurance package. This costs an extra $4.95 per month, and customers who opt for it are eligible for one equipment replacement each year. Lastly, an additional Vial of Life comes at a one-time cost of $8.95.
For consultation, technical support and customer service, the company has three call centers located at its headquarters in California. Bay Alarm Medical can be reached via telephone on 1-866-592-2648 or by sending an email. Still, the most convenient step is to open the live chat and speak with a representative directly. Bay Alarm Medical also has a presence on major social media networks like Facebook, Google+ and Twitter.
The website features an extensive FAQ, too, coupled with video tutorials on how to install and use the products. The blog section is regularly updated by staff, to inform readers about the latest trends and developments in the industry, along with general hints and tips on how to get the best out of your plan. It’s also important to mention that Bay Alarm Medical is UL certified and BBB accredited, with a grade of A+.
With its high performing monitoring and alert services available at affordable prices, it’s easy to see why Bay Alarm Medical is so popular. Advantages such as simple installation, fall detection, GPS tracking, and an excellent customer service available in over 170 languages ensures that Bay Alarm delivers on the promise of peace of mind.
The in-home station has an excellent range and long-lasting backup battery, not to mention it’s capable of alternating between landline and cellular transmission as and when needed. The mobile GPS button is a good companion for traveling seniors, too, thanks to its portable and wireless nature. It’s the complete package, and provides great coverage for any range of needs.
However, several attractive features are only available for an additional monthly fee. Fall detection, GPS tracking and the extended warranty are the key examples. The company also fails to include added bonuses like medication dispensers and environmental detectors from its accessory lineup, which is a little disappointing.
Still, Bay Alarm Medical provides a top-quality monitoring service paired with stellar hardware in complete packages that offer the right level of customization options. The 30-day money back guarantee is generous enough to safely test the waters, while the available subscription lengths provide the necessary flexibility. At the end of the day, Bay Alarm Medical offers the complete package at the right price, making it a highly recommended pick for seniors who’d rather age independently and without worry.