- Customer service
- No landline required
- Fall detection and GPS tracking system
- Free repairs and replacements
- Free spouse monitoring
- Missing extra detectors
- Lack of medication monitoring
- No activity monitoring
One Call Alert has been in the medical alert system industry for more than 20 years, making sure you can live independently without worries. It offers an in-home system that doesn't need a landline to work as well as a mobile on-the-go option. Its professional emergency operators work 24/7, 365 days of the year, to make sure that you always have help one button press away, whether it’s in the middle of the night or on a national holiday. Better yet, the cost is as straightforward as the setup. The lowest price you can get One Call Alert for is $19.95 per month without any hidden fees. We recommend our readers call 800-809-9247 to find out more about the company’s price and promotions. Briefly, One Call Alert makes the extra effort to offer the best service possible, hassle-free.
With a staff ready to answer around the clock, every day of the year, One Call Alert makes sure you can live your life independently, happily, and without fears. If something happens, there’s always someone one-button-press away, ready to help you in less than a minute. If the staff aren’t able to hear you for whatever reason, you don't need to worry since help will be sent anyway just to be on the safe side. The latter is a load off anyone's mind because One Call Alert does not charge for accidental calls.
If you prefer to speak in a different language other than English, the response staff provides Spanish bilingual operators, and, through an interpreting service from LanguageLine, the operators can provide help for more than 240 languages.
Specialized and Certified Staff
The professional emergency operators working at the One Call Alert's monitoring centers are trained and specialized in assisting readily in case of emergency. Moreover, One Call Alert is compliant with the Underwriters Laboratories' certifications, and it actually exceeds the stringent requirements of the U.S. federal agency. To top it all, One Call Alert has two call centers in the U.S. to stay operable even when there is a power outage or a natural disaster.
One of the biggest fears for the elderly is to fall without having help nearby. Fortunately, One Call Alert offers a fall detector for an extra $10 per month. This device will send an automatic signal to the command center when the user falls down. Immediately afterwards, the operator will be in contact to check if everything is all right and send help if needed. Bear in mind though, that there is a slight probability that the detector's sensors might not able to register the fall, so it's always advisable to press the help button just to make sure help is coming.
One Call Alert offers two types of equipment, one to use inhouse and another to use on the go while going on outdoor endeavors. The common thing about them is that you don't require a landline or internet connection, since they will work all through the US where there’s AT&T service available.
In-Home Alert Base Station
The in-home alert base station is a fashionable piece of equipment that doesn't need a landline to work, using the cellular network instead. It also includes a help button with the choice between either a pendant or a wristband. The base station is created to listen to you from far away, and the help button can transmit the help signal up to 1,400 feet away. If the base station is unplugged, the battery will last for up to 24 hours, while the pendant's battery lasts 5+ years. Moreover, the help button is waterproof and can be used while doing your daily activities like showering or doing the dishes.
The mobile device looks like a modern walkie talkie. Right in the middle, it has the button to start a call with one of the dedicated operators and can be used as a necklace. It has a microphone, and a speaker incorporated, meaning it will work just like a mobile phone. The battery lasts for up to 36 hours, and it's pretty easy to charge since you just need to place it into the included charging cradle. When the red light pops up, it means that it should be charged right away, and it will take around four hours to get a full battery again. Better yet, the mobile on-the-go comes with an incorporated GPS, enabling your loved ones to know the device’s last location if you ever get lost. Though not waterproof, the mobile on-the-go is water-resistant, so you can use it while taking a shower or a bath as well.
Setting up One Call Alert is one of the simplest things to do when it comes to electronic devices. First, you need to create your account and order your equipment through the number provided on the website. The order takes around 4-5 business days to arrive, and the installation process will take approximately 10 minutes.
To install the base station, simply set it on a flat surface, plug it into an outlet that’s not controlled by a light switch, and you’re done. After that, call the customer care to test everything out and make sure it's working as it should. Talking about testing, unfortunately, both the mobile and stationary devices do not perform auto-tests, so it's recommended that you test it once a week. Moreover, when it comes to the mobile device, it's also advisable to test it in any locations that you frequently visit.
One Call Alert offers three different plans: one for the base station, another for the mobile device, and the last a combination of the two that gives a better price compared to ordering both separately. Each tier comes with three payment options as well – monthly, quarterly, or yearly. Regardless of the plan you go with, some perks are common. There are no equipment or activation fees, no cancelation fees, equipment warranties are included, and there’s a lifetime price guarantee which means the prices will not change while you use the service. On top of that, all plans come with a 30-day money-back guarantee so you can test the product before committing to it. The subscription rate starts at $19.95 per month for the in-home system with yearly payments, while the mobile subscription costs an additional $7.50 a month. You can get both services for as low as $30.79 per month billed annually, but we advise you to call 800-809-9247 to speak with a sales agent and get a free quote.
If another elderly person is living in the house, the in-home system can accommodate multiple users. However, the extra pendant is only free if you go with the annual or quarterly plans. If you decide to go for the monthly installments, it's still possible to add the second device, but you’ll have to pay a small extra fee.
There are no hidden fees, and everything is in the open. The calls are, of course, toll-free, there is no cost for setting off the alarm accidentally, no cancelation fees, and if one of the devices breaks under regular use, it's replaced at no charge. What’s more, readers who use our special promotion get two months of service and a lockbox for free.
One Call Alert has an A+ rating from the Better Business Bureau, is Underwriters' Laboratories compliant, and offers various channels to facilitate communication.
A visit to the meticulous FAQ section is always a good idea since it offers a great variety of answers and will probably answer most of your needs. Nevertheless, there are many ways to get in touch directly with customer care, such as phone (800-809-9247), social media, and email. We talked with customer service through email and Facebook Messenger, and the answers were not only fast but kind and helpful as well. However, it's important to take into consideration that another excellent company in the industry has purchased One Call Alert called MobileHelp. So, don't be surprised if the answer you get to your message is from MobileHelp.
Like One Call Alert states on its website, it's not just about what it offers, but how it offers the service. It's true that, compared to other companies in the industry, One Call Alert does not provide as many services, such as carbon monoxide or fire detection. However, our experience with customer service shows that this is a company that cares deeply for its customers and will go the extra mile to make you happy. It's also refreshing to see a company that is open and transparent when it comes to its pricing. There are no hidden fees, and prices will remain the same while you use the service. Clearly, One Call Alert is a company to bear in mind if you are looking for a reliable medical alert system.
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