LifeStation Reviews

Visit LifeStationFree Delivery & Activation Coupons

Editor's Rating
Monitoring Services
Alert Equipment
Customer Service
Pricing
Overall

Positives

• Fall detection available
• Well-trained operators
• Price lock guarantee
• Uncomplicated pricing

Negatives

• Just one kind of base unit
• No fire and CO detection

LifeStation was established by some of the medical alert industry’s renowned veterans with one goal in mind: providing elderly and people with medical conditions the secured independence they deserve. This is the reason why they hire and train the most skilled employees for their UL certified monitoring center, and implement the latest technologies into their devices. Their base unit is capable of fall detection or GPS tracking, not to mention the voice to voice communication and the speaker phone feature. In case the home of your beloved family member needs more protection, then browse through the wide list of extra features. Your questions are answered by CSAA care specialists based in the US and not by machines. LifeStation’s pricing is flexible with different options for the length of the service starting from $25.95 per month. With its Mobile Emergency Button, LifeStation offers a means of getting quickly connecting with 911 over the cellular network through a compact device that can be taken anywhere.

Monitoring Services

During an emergency situation, quick and precise reaction is crucial. That’s why LifeStation puts great emphasis on its monitoring services that received many of the industry’s highest standard certifications. This is further extended to the process in which they choose their care specialist. To ensure maximized efficiency when receiving and handling emergency calls, all care specialist trainees must complete six week long intense classroom training. This is followed by an apprenticeship program with a veteran specialist who must certify them. This process also guarantees that all LifeStation staff member will pass the high standards of the Central Station Alarm Association certification.

When an elderly is facing problems, immediate help can be requested by pushing the emergency help button. This will signal to the home base unit that immediately contacts the monitoring center. The average response time is approximately 20 seconds, and reception is available around the clock. The operator then notifies the requested persons such as doctors, family members, friends, neighbors, or appropriate medical personnel. If a care specialist is unable for any reason to talk to the carrier, then a pre-selected list of persons will be alerted. The care specialist even has access to information you previously provided, including medical data or a hidden key to your home. You shouldn’t worry about pushing the button by accident: you can either press the clear button on the base console or wait for the operator to come on the line and let them know you set the system off by mistake.

Fall Detection and GPS Tracking

If the medical alert user is looking for extra protection beyond the standard service, then LifeStation can offer fall detection or GPS location tracking. The unit, which is enhanced with fall detection, uses a proprietary sensor within the help button that automatically notifies the monitoring center when it determines that a fall has occurred. On the other hand, the GPS system is capable of accurately pinpointing the carrier’s location even outside the house.

Monitoring Equipment

LifeStation offers only one kind of unit which is designed for in-home usage only. It is also missing equipment like fire, smoke or carbon monoxide detectors. To compensate for these missing features, the base unit has an extensive range of 500 feet and up to 32 hours of standby power. This way you can expect protection even in a prolonged power outage. The two-way voice capability with super sensitive reception should also be mentioned, as it allows you to communicate with the care specialist from virtually anywhere in your home. LifeStation provides a unique speaker phone feature; since the base unit is connected to a phone jack, the help button can be used as a portable phone. By simply pushing the button on the pendant or wristband, the carrier can receive the incoming phone calls and instantly start to communicate, eliminating the hustle of picking up the phone itself.

LifeStation’s emergency buttons can be worn as stylish pendants or wristbands. They are completely waterproof so seniors can wear them in the bathtub too. They are built to be durable, and withstand a fall or any other form of damage. There are additional gadgets and accessories that can be requested for an additional fee, such as the mobile emergency button for travelling, a lock box to provide keys for authorized persons or a bathroom help button. You may even add an extra help pendant to the system.

Setup

LifeStation medical alert is specially designed so even people who are not well-versed in technology can set it up in less than 5 minutes. The packages are rushed using expedited shipping services by UPS so that you receive your order within 1-2 weeks. The shipping process is entirely free on your part. LifeStation equipment comes with a lifetime warranty, meaning that the company automatically exchanges any faulty product free of a charge. This offer also applies for battery replacements for the waterproof help buttons, although the long-life lithium battery can last up to 4 years so you won’t have to worry about frequent replacement procedures.

Pricing

LifeStation may not offer many different alert system options, but their pricing strategy gives a lot of room to adjust your service. You can order the company’s systems by calling them on 877-288-4962 over the phone or directly from their website. For further information a free brochure can be requested on the website too. You should note that their products come with free shipping and lifetime guarantee. LifeStation doesn’t charge an activation fee and there are no hidden fees, unless you arrange for additional services your monthly monitoring fee will not change.

LifeStation’s pricing strategy allows you to choose between short-term and long-term payments: the list includes month-to-month, quarterly and annual subscriptions. Those who opt for a longer subscription will receive lower prices per month; the annual subscription is the most affordable option at $25.95 per month, the quarterly billing sets you back $27.95 per month while the monthly plan costs $29.95. Keep in mind that for the extra accessories like the mobile emergency button or the mountable wall button an additional fee must be paid, as these are not included in the base offer.

If you wish to take care of your older family member, then you might be interested in the option to have it installed at their home but receive the billing yourself. This way you can manage the payment of the different features yourself. LifeStation gives you the option of paying with a major credit card or with a wire transfer.

LifeStation is a perfect choice for those who wish to have a standard medical alert system with flexible pricing options. Whether you prefer longer or shorter terms of payments, the company still presents you all the extra benefits ensuring that its protection is affordable for everyone.

Customer Service

LifeStation’s customer service is ready for any kind of question or problem any time, any day. They can be contacted either on 877-833-2020 over the phone or by email. No matter which one you choose, quick response can be expected. Phone calls are answered by real people and not pre-recorded messages. On their website you can find a very comprehensive guide, giving you answers on many subjects related to LifeStation, and if you wish, a free brochure can be requested. The company received an A+ from the Better Business Bureau and has a strong presence on current social media sites including Facebook, Twitter and Google+.

Bottom Line

Even though LifeStation’s monitoring equipment is very limited, having only one version of the base unit without fire, smoke or CO detection, it makes up for it with the additional accessories, fall detection and customer-oriented approach. The monitoring service received numerous certifications and the responders are well trained. The medical alert equipment is very durable and able to withstand a fall, not to mention that the help button is waterproof. The pricing is flexible, letting you choose the length of the service, on top of free shipping and the promise of locked prices for the duration of your subscription. This offer is most suitable for elders who are seeking an uncomplicated safety net for their home only and who value relatable help when it comes to an emergency.