Visit LifeStationCall 888-204-0620 Coupons| Editor's Rating | |
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| Overall | |
| Monitoring Services | |
| Alert Equipment | |
| Pricing | |
| Customer Service | |
Positives
- Fall detection available
- Well-trained operators
- GPS capabilities
- Alexa and Uber integrations
- Caregiver mobile app
- Noteworthy battery life
Negatives
- No fire, smoke, or CO detection
- Longer plans don't come with a discount
LifeStation was established by renowned veterans in the medical alert industry to provide safety and independence to the elderly and support to their caregivers. The family-owned company offers medical alert solutions that cater to both stay-at-home and active seniors. In-Home is a wireless solution that comes with a base console and a wearable emergency button for protection in and around your house. If you’re looking for on-the-go solutions, LifeStation provides several mobile medical alert devices, such as Sidekick, Sidekick Smart, and Mobile GPS. These all-in-one mobile solutions come with GPS tracking, and users can be located using the company’s real-time location tracking app ‘Find My Loved One’. LifeStation also offers optional accessories to further support your loved ones, and solutions start at $32.95 per month. You can learn more about its pricing structure by calling 888-204-0620. If you’d like to try it out first, LifeStation offers a 30-day money-back guarantee, which gives you enough time to get a feel of what its medical alert systems can do.
Monitoring Services
During an emergency, a quick and precise reaction is crucial. That’s why LifeStation puts great emphasis on its monitoring services that have received many of the industry’s top certifications, including a Five Diamond Certification from the Central Station Alarm Association (CSAA).
When an elderly person is in trouble, immediate help can be summoned by pushing the emergency help button. This will immediately contact the monitoring center, which takes around 20 seconds to respond and is available around the clock. The operator then notifies the relevant medical personnel as well as family members, friends, or neighbors. If a care specialist is unable to hear or talk to the carrier, then a list of preselected people will be contacted. You don’t need to worry about pushing the button by accident: you can wait for the operator to come on the line and let them know it was a mistake. And if you need to talk to someone in a different language, LifeStation can use translation services.
Fall Detection and GPS Tracking
If you’re looking for additional protection beyond the standard service, fall detection can be added to most products at an extra cost. This feature uses a proprietary sensor within the help button that automatically notifies the monitoring center when a fall occurs. Although it isn’t bullet-proof, it’s still useful to have in case of a hard fall.
As an extra layer of reassurance, family members and caregivers can also take advantage of LifeStation’s mobile app ‘Find My Loved One’. It accurately pinpoints the senior’s location in real-time and communicates it via text message. Similarly, it’s possible to locate them remotely using Amazon’s Alexa app. And thanks to the partnership between LifeStation and Uber Health, users can book rides to medical appointments via the monitoring center.
Monitoring Equipment
LifeStation offers UL-listed medical alert systems that fit different lifestyles. Whether you enjoy spending time at home or outdoors, it provides a solution that will cater to your current rhythm.
In-Home No Landline Equipment
The In-Home No Landline Medical Alert is designed for stay-at-home seniors and comes with a base station and a wearable alarm button. Although it’s missing optional equipment like fire, smoke, or carbon monoxide detectors, LifeStation provides round-the-clock protection, with its base unit that has a range of 600 feet and 32 hours of backup battery. The two-way voice capability with a sensitive microphone is also noteworthy, as it allows you to communicate with the care specialist from virtually anywhere in your home.
LifeStation’s emergency buttons can be worn as stylish pendants or wristbands. They are completely waterproof and are built to be durable enough to withstand a fall or any other damage. The small button weighs less than half an ounce so you’ll barely notice you have it on.
On-the-Go Devices
While some elderly people continue to embrace an active lifestyle, an unfortunate event can happen when you least expect it. Fortunately, LifeStation offers three portable devices to accompany you outside of your home: Sidekick, Sidekick Smart, and Mobile GPS. All three devices have two-way speakers, can be paired with LifeStation’s free ‘Find My Loved One’ feature, and can pinpoint your exact location using GPS and Wi-Fi signaling. By pressing the button on any of LifeStation’s on-the-go devices, you can get the help you need no matter where you are.
LifeStation Sidekick
LifeStation Sidekick Smart
LifeStation Mobile GPS
Both Sidekick and Mobile GPS are waterproof, support fall detection, integrate with Amazon Alexa, and have batteries that last up to five days when fully charged. Sidekick’s tactile side buttons have RGB lights: red to signal the battery is low, green to indicate the device is working, and blue for when location services are on standby. However, unlike Mobile GPS, Sidekick doesn’t come with voice prompts that inform you of the battery level. If you’re looking for a stylish medical alert device, then the water-resistant smartwatch Sidekick Smart might be the better choice for you. Although it doesn’t support fall detection, it can work as a pedometer, heart-rate monitor, and includes a weather forecast app. It’s a smart device for a carefree lifestyle.
Setup
If you’d like to get one of LifeStation’s products, you can contact the company by phone. You’ll be connected to a senior care expert who can assist you in ordering your free equipment and choosing optional features, such as fall detection, a lock box, and additional help buttons. LifeStation doesn’t offer installation services as its medical alert systems are designed so that even people who are not well-versed in technology can set them up in less than five minutes. You don’t need to have a landline since the in-home device is wireless and uses AT&T services. It’s all just a matter of plugging the base console into the wall and testing the device by pressing the help button. If you’re using a LifeStation on-the-go device, all you need to do is charge it, push the help button, and you’ll be connected to an operator. If you find yourself needing assistance with its setup, you can always call LifeStation’s customer service, and a care specialist will guide you.
Pricing
LifeStation products are priced with each customer’s budget and lifestyle in mind. There are no long-term contracts so you can easily opt out of the service at any time. LifeStation allows you to pay monthly, quarterly, or annually for the service so it may be a good option for short-term users. You can check out LifeStation’s website or call 888-204-0620 to inquire about personalized offers or the availability of special promotions.
LifeStation’s In-Home solution comes in at $32.95 per month, while its on-the-go options range from $37.95 to $43.95 – all based on a monthly plan. Keep in mind that extra features like fall detection and a lockbox cost an additional fee.
Although not all solutions can be shipped free of charge, the medical alert equipment is free and can be replaced due to normal wear and tear. There are no obligations or hidden charges, and you won’t have to pay any installation or cancellation fees either. LifeStation offers a 30-day money-back guarantee for all its medical alert systems. If you’re not satisfied with the service, you can return the equipment at any time during the period, and LifeStation will refund you in full.
You can also purchase additional emergency buttons, and if you’re looking for that bit extra, LifeStation Luxury is an elegant blue pendant that can be paired with a mobile device to act as an alert button. Although it only has a lifespan of one year, it works at a distance of up to 200 feet.
Customer Service
LifeStation received an A+ rating from the Better Business Bureau. Its customer service is ready for any kind of question any time, any day, and can be contacted either by calling 888-204-0620 or by email. No matter which you choose, you’ll get a quick response, and phone calls are answered by real people and not by prerecorded messages. On its website, you can find a comprehensive guide about the service, and you can also request a free brochure. Additionally, LifeStation has a strong presence on social media including Facebook and Twitter, where it shares news and updates related to the company and the medical alert industry.
Bottom Line
Even though LifeStation lacks optional features like fire, smoke, or CO detection, it does offer solutions equipped with two-way communication capability, allowing you to quickly get in touch with care agents in an emergency. The company’s In-Home solution provides protection in and around the house, while LifeStation’s mobile solutions tag along with those more active seniors. LifeStation’s monitoring service has received numerous certifications and its responders are well trained. The company’s customer-oriented approach is also a plus. On top of all that, the solutions are affordable, and extra add-on features – such as fall detection and a lock box – may be added at an additional cost. Along with the company’s 30-day money-back guarantee, LifeStation offers enticing options for those seniors (and their caregivers) seeking safety and peace of mind at home. However, it’s best suited for seniors who spend a lot of time out and about, as it provides a large range of mobile solutions to choose from.
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