- Certificated response center and operators
- Lifetime warranty
- 30-day free trial
- No medication dispenser, detectors
- Only phone orders
Since their founding in 2000, tens of thousands of seniors choose Connect America as their main supporter to continue living their independent lives through the golden ages. The company always keeps up with technological advancements and implemented such vital features like two-way voice capability. The company operates an UL certified monitoring center where professional operators are ready to answer your call any time a day, 365 days a year. The units available starting from $29.95 per month are easy to use and a breeze to install, making it a trustworthy addition for an older adult’s home. Outgoing seniors may welcome Connect America’s mobile help button that can summon emergency help wherever a cellular network is available. The company is part of the Alarm Alliance, a partnership aiming to bring together the services of pharmacies, medical alarm companies and medical accessory providers.
Quick reaction is one of the main elements of emergency handling. Therefore the company is proud to manage their eldercare and monitoring service in a UL certificated emergency center. In situations where a senior senses weakness, falls to the ground, or needs immediate intervention from the local EMS, reaching the phone can be difficult. For this reason, Connect America’s medical alert service works in a simplified way. The subscribers are granted a wireless personal help button they can wear as bracelet or a pendant. Pushing the button will signal the base unit which instantly contacts the monitoring center.
The user is reassured by a friendly, professional emergency response operator. They are certified by the Security Industry Association, and are available 24 hours a day, 7 days a week. The emergency response operators gathered a ton of experience when it comes to working with seniors and people with various conditions. They quickly analyze the situation and dispatch the paramedics or notify the relatives or neighbors if necessary. The monitoring center is also certificated by the Underwriters’ Laboratories of Canada. The medical information you provide for the company is protected by tested security software, no unauthorized persons can access it. Your medical history only becomes available on the screen of the emergency response operator when needed.
Sadly, Connect America doesn’t provide any kind of extra protectionfor other threats such as fire, smoke or carbon monoxide poisoning. Without these kinds of features, the senior facing an emergency can only rely on the help button and the help summoned by the monitoring center. Thankfully the quick reaction time and skills of the operators compensate for this. Be sure your aging family member is well aware of these in-home hazards, and is always wearing the help button.
The medical alert systems Connect America provides are really easy to use. There is only one version for the base unit that needs to be connected to the landline. The speakerphone feature and 2-way voice capability are the main strengths of the unit: they allow the elderly to maintain a distance from the device if necessary and do their everyday routine, knowing that no matter where they are, their voice will be heard in the monitoring center. On the front, the equipment sports red, yellow and green lights that blink when a problem occurred, the battery needs charging or a call takes place. For immediate contact, the big button with “Emergency” written on it can be pushed.
There is also a button that enables the user to cancel the alarm if it was set off by accident. It can be also used to reset the indicator lights. To help people who are visually impaired the words “emergency”, “home” and “clear” are written with Braille characters.
Mobile Medical Alert System
Connect America looks after its customers even when they leave their house thanks to the special Mobile Medical Alert System, a portable emergency button that provides round-the-clock live 911 emergency calls anywhere in the USA. Thanks to its small size, the device can easily fit into a pocket or your suitcase. It incorporates the same one-push piece of mind technology that the home unit offers. The system works anywhere a cell phone signal over the cellular network is available.
Ordering Connect America’s medical alert system can be done either by calling their customer service over the phone, or by filling out an online form whereupon the company’s agent will contact you on the phone. Unfortunately there is no way of ordering your system directly through their website to avoid any delays; you have to deal with Connect America over the phone to place your order. The company doesn’t want to gather medical information and personal data needed to offer help in case of an emergency over the web. The product comes with simple plug-in instructions that make the process so easy that elders can do it for themselves. All they have to do is plug the corresponding wires into the power outlet and landline, then push the emergency button on the base unit to verify the connection.
Connect America has very straightforward pricing with a subscription based model where payments can be processed automatically through pre-authorized payments to your credit card or bank account. Invoices can also be issued for customers who wish to pay by mail. The company does not charge any activation or installation fee, as the step-by-step instructions included with the product let you install it by yourself.
Connect America works with short-term payment arrangementes where you receive the bill for your medical alert system on a monthly basis. The shorter payment terms allow you to manage the medical alert system of your aging relative in a flexible manner, as you are able to cancel without worrying to lose unused months. But you should be aware that all new subscribers must pre-pay three months worth of service prior to your medical equipment is shipped by the company. This amount covers your first three months, but it won’t be refunded in case of cancelling during this period. These conditions are included in the agreement that customers must also sign.
The home version of the medical alert service costs $29.95 per month, while the mobile security unit costs $34.95 per month. They all come with full replacement warranty: when the battery is getting low, or the equipment is damaged, you can send them to the company for a replacement without being charged. Additional transmitters are available at no cost. In fact, a second button is being offered free of charge upon ordering your system. The special necklace or wristband, which allows you to wear the help button as a stylish accessory, is also provided for free.
The commitment Connect America shows towards eldercare and medical alert is proven by the “A+” rating they received from the Better Business Bureau. They can be reached in numerous ways, though calling them over the phone is clearly the number one way to reach them. You can also shoot them an email, or get in touch with them on popular social media sites such as Facebook or Twitter. Connect America also runs a YouTube channel, but their videos are several years old. For further information, a free brochure can be requested on their website by providing your email address and a couple of other personal details.
Connect America lacks advanced features like fire, CO and fall detection, but the two-way voice mode and the speakerphone feature in their quality systems cover the whole house, so that the button carrier can reach for help from literally everywhere. Getting a Connect America representative on the line is sadly the only way to order a system. Their lifetime warranty, free activation and replacements are however benefits to applaud. Connect America is a member of the Alarm Alliance, thus its product are also available as the CVS Medical Alert System, giving Connect America subscribers easy access to the partner company’s services. If you seek for a dependable safety net for your independent family member, then Connect America’s medical alert system is a good choice to help you.