- Speak directly to help button
- Good range
- Lifetime warranty
- No fall detection
- Limited system options
Peace of mind: this is one of the most important things for elders and their relatives. For this reason, MediPendant provides a reliable personal emergency response system that watches over its user at all times, with assistance readily available no matter what the emergency is. MediPendant’s greatest achievement is the help button that has a built-in microphone, thus allowing seniors to directly communicate with the monitoring center through it. The quality help button also has dependable range and battery lifetime, and if something would go wrong with the hardware, the company replaces it for free. The special pendant is easy to use for anyone, and is available with 24/7 monitoring service from $29.95 per month. MediPendant has all the ingredients to allow elders or people with medical conditions to freely manage what kind of help they get, thus ensuring they receive the right aid.
Using MediPendant elders are relieved from the need to search for a cell phone, call 911 or look up the telephone number of relatives. All they have to do is conveniently push a button. Then, the unit itself does the dialing for them, and connects to a MediPendant monitoring center. Highly trained and EMT certified operators will assist you, asking about the emergency and your status. After assessing the situation, appropriate help is immediately sent. This includes the local paramedics, nurses, caregivers, relatives or just the neighbors. The monitoring center has quick access to the local health service’s dispatchers, sparing precious time when every second matters.
Thanks to the advanced microphone built into the pendant, you are able to directly explain your symptoms or allergies, thus ensuring a well-prepared treatment. No matter how big scaled the danger is, MediPendant operators always carry through your wishes. They even stay on the line while help arrives, and talk to the person in need to reassure them. If you wish, your loved ones can conference you through the pendant too. This service makes it easier to endure an emergency for the elders, as they are not forced to stress about calling help: MediPendant does it for them. The operators received bilingual language training, and speak English and Spanish alike.
The MediPendant service doesn’t include any form of threat detection; the pendant doesn’t detect falls automatically. This deficiency can be bridged with a vigilant approach from the elderly, as the emergency operators can still be contacted when the medical alert user senses danger. If there is an unwanted, accidental button press, then you still have the ability to speak directly with the operators and inform them that there is no emergency.
Best Medical Alert Systems of 2019
There is nothing more important for a medical alert company than making the call for help as convenient as possible. To accomplish this, MediPendant built a microphone into its help button so that seniors no longer need to stay in the room where the base unit is in fear that their plea for help might not be heard at the emergency center. This small-sized guardian is designed to be held comfortably and can be worn around the neck, the wrist, or simply clipped to a belt. The help button is also waterproof, so elders can carry it with them while showering. A protective rubber edge ensures the durability of the pendant, protecting it from dirt and falls. It is able to operate 600 feet away from the base unit, which means that users can go outside, tend the garden or sunbath, as long it is within the range. The button is also fitted with different colored indicator lights. The red one alerts when the battery is running low, while the green one indicates whether it is within the base unit’s range or not.
The base unit sports easily noticeable indicator lights too, and thanks to its small size it fits anywhere in your home. When an elder is around it and doesn’t want to wear the pendant, then it can be rested in a cradle located in the center of the base unit. This device comes with a backup battery, located inside the plastic surface, providing emergency energy in case of a prolonged blackout. The average lifetime of the backup battery is 30 hours, enough to guard your beloved family member until the power comes back.
When you’ve decided to order MediPendant, you can do it either by phone, or by using the online ordering system on the website. There is nothing easier than installing a MediPendant system and even elders who are not versed in dealing with high-tech equipment can do it themselves. All you have to do is plug the home unit into the power outlet and phone line. If a phone line is not available at your home, ask for the “no phone line” adapter while ordering. After that, push the emergency button to test the system. If you are still having issues, a step-by-step guide can be downloaded from the website.
MediPendant’s 24-hours-a-day protection service starts at a reasonable price as low as $29.95 per month. MediPendant does not charge any set-up or activation fee either. Their products come with a lifetime warranty, thus a damaged unit can be replaced by the company. However, this doesn’t apply to battery charge, as the help button operates with a common lithium photo battery 123. Two pieces are included in the package, but after they are depleted, you have to buy the replacement batteries yourself.
The company offers only one kind of base unit, which means that the pricing strategy varies only in the length of the payment term. MediPendant is offering quarterly, semi-annual and annual billing options. It’s important to mention that while opting for a shorter payment term is more manageable, the longer term comes with a reduced cost. Other advantages for the longer plan include free shipping and a free lockbox. If you wish to cancel the service, you can do it for free. The monthly cost for the annual plan starts from $29.95 per month, the semi-annual plan costs $32.95 per month, while the quarterly plan is $34.95 per month. The company accepts all major credit cards, debit cards and checks in either annual or monthly terms.
Your phone bill won’t increase by requesting help via the help button, as the system is able to contact the monitoring center for free. If you are not satisfied with the service MediPendant provides, then you can cancel within 30 days. This risk-free trial period is also perfect if you wish to experience how a MediPendant personal emergency system works and how it fits your needs.
The MediPendant customer service team received many licenses and acknowledgements in recent years, but it is however not rated by Better Business Bureau yet. They provide round the clock technical support and customer service over the phone or via email upon filling out an online form with your personal details. Their website contains limited information about the service, but they offer freely downloadable brochures. Their Facebook page provides frequent news about the company and its products. They also run YouTube channel, though the last video entry is almost one year old.
The medical alert service offered by MediPendant focuses on the fact that they provide a pendant that allows users to speak and listen directly through it. This gives elders an extra sense of safety, since they will never feel abandoned during an emergency, receiving constant instructions and relief through their help button. This feature comes at the expense of a simplified base unit and the lack of different detectors or a medication dispenser. The company doesn’t store the senior’s detailed medical record, so in case of an emergency it requires more effort from the user to explain the situation.