Canceling a medical alert service is easy enough, though it may take a while and most companies will only accept cancellation over the phone. However, it is important to keep in mind that in most cases the equipment itself has not been purchased and as such it must be returned to the company in pristine condition. There will be a fine for damaged or lost hardware, the specific rates of which differs with each provider. Therefore, the medical alert service will not be cancelled until the equipment arrives back at the company’s headquarters. As harsh as this may seem, it is fairly reasonable.
As for refunds, again the policies differ by company. Refunds for prepaid months of service are often not an option, though there are a handful of providers that do offer this. In cases where this is not available, be sure to send the equipment back in time so that your subscription does not renew before the hardware has the chance to arrive.
There are also companies that do not require you to sign a long-term contract, sparing you the need to worry about any unforeseen circumstances when unsubscribing from the service, and as such refunds are not an issue. With some companies, however, it may cost more in the long run to opt for the monthly billing plan, depending on how long you foresee the need for the alarm system. Also, there are providers whose fees do not increase at all, so if uncertainty means this the only billing option, then it would be a good idea to subscribe to their services.
Bay Alarm Medical
Most providers have a minimum contract length, but Bay Alarm Medical is one of the few that don’t. What’s more, no matter which billing plan you choose, the monthly rates will not change either. Cancellation can be done by calling their customer service, but the company must receive all the equipment before it will finalize the process. It recommends getting a tracking number when shipping the equipment back, which would probably be a smart decision when returning hardware to any company.
Bay Alarm Medical also offers complete refunds for any unused months. Note that if cancellation is done at the beginning of the month, that month will be charged, so make sure to get the equipment back in time.
When it comes to Medical Guardian’s services, you do not have to worry about any cancellation fees. It is a straightforward process, though the company also requires the equipment to be shipped back to them for the cancellation to be finalized. The company offers refunds for any unused months, too. It does not have a minimum contract length, but the service fee does increase between annual and quarterly plans.
As with the others, it’s necessary to return any equipment and accessories supplied by MobileHelp to cancel the service. It is possible, however, to buy the products from a third-party marketplace, in which case activation and cancellation takes no more than a phone call. MobileHelp operates a store on Amazon. They also have a mobile service, which is easily cancelled over the phone, too.
The company offers prorated refunds for unused months, but keep in mind that deleting the app will not stop the meter from counting. Finally, while it does offer a monthly plan, the fees get progressively cheaper with longer-term offers.
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