Featuring an actual code of ethics on the website is a clear sign that you are dealing with an upfront and transparent medical alert company. It’s a section where they declare certain restrictions on how they conduct the business. In other words, a code of ethics is a corporate handicap in favor of the customer.
Bay Alarm Medical, for example, offers a comprehensive list of pro-consumer practices. They refrain from bothering you with cold calls and high pressure sales pitches, which is reassuring since both the elderly and their family members must provide their phone numbers for the service. Bay Alarm Medical also promises courteous help from trained professionals, with an emphasis on answering potential questions instead of trying to sell the product. Because all employees must abide to the code of ethics, encountering any of these misdemeanors provides you the right to complain to the company.
Privacy & Data Protection
You should investigate whether or not sensitive information (name, address, and credit card details) is protected by encryption. Lastly, always pay attention to the company’s dealings with your data. Most medical alert services share information about you with third party companies, even though they might claim that it’s for the user’s benefit.
Remember that professional medical alert providers such as Bay Alarm Medical are confident enough in their service quality to renounce unwanted marketing tactics. Therefore if you encounter a salesman unwilling to disclose further information, the proper action is to pass on the deal, no matter how promising it sounds.